EKENU — Example of a managed enquiry

This is a fictional illustration of how a client-authorised EKENU business payment enquiry could read. It is not an email we've sent or a legal notice.

FICTIONAL EXAMPLE · NOT SENT

From: EKENU | Payment Support (verified sending address to be set up)

To: Accounts team, Example Services Ltd

Subject: Payment enquiry on behalf of Example Studio — INV-204

Hello Accounts Team,

I'm contacting you from EKENU on behalf of Example Studio regarding invoice INV-204 for £1,850, which Example Studio reports is now overdue.

We've been asked to assist with a professional payment follow-up. Could you please confirm whether payment has been scheduled and, if so, the expected date?

If there is any query about the invoice or work, please let us know so that Example Studio can review and address it.

Thank you for your assistance.

Kind regards,
EKENU | Payment Support

EKENU provides administrative payment-follow-up support to businesses. This email does not constitute a legal demand, court document or enforcement notice.

Before anything like this is sent: we'd need to verify the client, check their authority, obtain approval of the exact message, establish an authorised email provider and protect case details. The managed service is not operational yet.

Professional follow-up, without the threats.